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Support happens in tickets on our Discord server. Before you open one, Diagnose a problem covers the causes behind most tickets, and its checks are the first ones we would ask you to run.

Open a ticket on Discord

discord.gg/elementlabs

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What to send

A ticket with these can usually be answered in the first reply: Also tell us:
  • what you expected and what happened instead;
  • whether it still happens with the files the release shipped in place of your own. That one test separates a product fault from a configuration problem;
  • whether it happens for every player or only some.

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What never to send

Your server license key, database passwords, and any webhook or API key from your own settings. We never need them and will never ask for them. Check a configuration file for your own secrets before you attach it.