> ## Documentation Index
> Fetch the complete documentation index at: https://docs.elementlabs.net/llms.txt
> Use this file to discover all available pages before exploring further.

# Getting help

> What to include when you contact Element Labs support.

Work through [Diagnosing a problem](/support/index) first. It covers the causes behind most reports,
and the steps there are the ones support would ask you to take anyway.

## What to include

A report with these five items can usually be answered on the first reply.

| Item                                  | Where to find it                                                                               |
| ------------------------------------- | ---------------------------------------------------------------------------------------------- |
| The product name and exact version    | The `version` line in the product's `fxmanifest.lua`, or `version element_map` in the console. |
| The installed `element_sdk` version   | `version element_sdk` in the console.                                                          |
| Your FXServer artifact number         | Printed when the server starts.                                                                |
| The console output around the failure | Copy it as text, from a few lines before the first error to a few lines after.                 |
| What you changed last                 | The configuration or language edit, the update, or the resource you added.                     |

Send the console output as text, not as a screenshot of one line. The line that names the cause is
often several lines above the one that looks like the problem.

## What to tell us as well

* What you expected to happen, and what happened instead.
* Whether the problem survives restoring the file the release shipped. That single test separates a
  product fault from a configuration fault.
* Whether it happens for every player or only for some.

## What never to send

Never send us your server keys, database credentials or licence tokens. Support never needs them,
and no request from us will ever ask for them.

If you are sending a configuration file, check it first: settings you added yourself may contain
credentials for services of your own.

## Related

* [Diagnosing a problem](/support/index)
* [Console messages](/support/console-messages)
* [Licensing](/getting-started/licensing)